Shipping, Freight & Delivery Details
How Our Shipping Process Works
Once you place an order, you’ll receive an order confirmation email confirming that we’ve received your purchase. Our team then coordinates next steps for fulfillment and freight scheduling. If there are any questions regarding availability, lead time, or delivery requirements, we’ll reach out before shipment to ensure everything is aligned.
Freight Preparation & Carrier Pickup
Orders are prepared and shipped according to manufacturer packaging standards and carrier requirements. Once the order is released for shipment, it is picked up by a freight carrier and enters transit. Tracking information is provided once the shipment has left the originating facility.
Estimated Delivery Timeline
Most equipment and attachment orders are delivered within approximately 5–15 business days after shipment, depending on factors such as:
Carrier scheduling and transit distance
Custom mounting bracket fabrication
Delivery appointment coordination
Please note that delivery timelines are estimates and may vary. We’ll keep you informed throughout the process if any updates arise.
Delivery Method & Access Requirements
Curbside Freight Delivery
Standard freight deliveries are made curbside, meaning the carrier will deliver the shipment to the nearest accessible location at your property.
Liftgate Delivery
Liftgate service may be available depending on the size and configuration of the machine. If liftgate delivery is required or recommended, this will be coordinated during the shipping process. It’s important to ensure adequate access for freight trucks and unloading at the delivery site prior to arrival.
Delivery Inspection & Freight Damage
Because equipment ships via freight, we strongly recommend inspecting your order at the time of delivery before signing the delivery receipt.
If visible damage is present, note it clearly on the delivery receipt and notify us immediately. If damage is discovered, we will work with you and the carrier to help resolve the situation as efficiently as possible. Prompt documentation is essential for successful freight claims, and our team will assist throughout the process if an issue occurs.
Questions Before Ordering?
If you’d like help understanding delivery requirements or estimated timelines before placing an order, our team is happy to assist. We believe clear expectations lead to smooth deliveries.
When will my order ship?
Most orders are processed and released for shipment within 1–3 business days after order confirmation. For items requiring manufacturer coordination or custom preparation, processing timelines may vary. If additional time is needed, our team will contact you directly.
How long does delivery take?
Once shipped, most equipment and attachment orders are delivered within approximately 5–15 business days, depending on carrier scheduling, transit distance, and delivery coordination.
How does freight delivery work for heavy equipment?
Equipment ships via commercial freight carriers. Deliveries are typically made curbside, and most freight shipments are scheduled by appointment. The carrier will contact you ahead of time to coordinate delivery.
Do you offer liftgate delivery?
Liftgate delivery may be available depending on the size, weight, and configuration of the machine. If liftgate service is required or recommended, it will be coordinated during the shipping process.
Will I be contacted before delivery?
Yes. Freight carriers typically reach out in advance to schedule a delivery appointment. It’s important to ensure someone is available to receive the shipment and that the delivery location is accessible to a freight truck.
Why can delivery times vary between orders?
Delivery timelines can vary based on factors such as carrier scheduling, transit distance, freight size, and custom mounting or fitment requirements. Some attachments require machine-specific preparation before shipping.
Can I track my shipment?
Yes. Once your order ships, tracking information will be provided so you can monitor its progress while in transit.
I ordered multiple items — why did they arrive separately?
Items may ship from different manufacturers or facilities and can arrive in separate shipments. This helps ensure each item is delivered as efficiently and safely as possible.
What should I do when my order is delivered?
We recommend inspecting your shipment at the time of delivery before signing the delivery receipt. If visible damage is present, note it on the delivery receipt and notify us promptly so we can assist.
What if my shipment is damaged or delayed?
If an issue occurs during transit, please contact us as soon as possible. Our team will work with you and the carrier to help resolve delivery concerns and keep the process moving forward.