Equipment purchases are final sale. Currenhaus Supply does not accept discretionary returns or issue refunds for change of mind, changed project requirements, or equipment that is no longer needed. Delivery of the correct product in the condition and configuration ordered does not qualify for a discretionary return.

Sale, promotional, discounted, and clearance equipment is also final sale. Imported, custom-built, made-to-order, and specially sourced equipment identified as such before purchase is non-returnable, except where applicable law requires otherwise.

If you encounter a compatibility issue, contact our team before mounting, installing, or operating the equipment. We will review your machine specifications and help assess available solutions, which may include a mounting adapter, configuration change, or an approved exchange. Exchanges are evaluated individually and are not guaranteed. Any applicable freight charges, price differences, or other approved costs will be disclosed before you proceed.

If your order arrives damaged, defective, incorrect, or materially different from its description, contact us promptly with your order number and supporting photographs. We will review the issue and coordinate the appropriate resolution. This final-sale policy does not limit applicable warranty coverage or rights and remedies required by law.

2. Compatibility Assistance

Please confirm your machine’s specifications and the product’s requirements before ordering. Our team can assist with reviewing hydraulic flow, pressure, carrier capacity, mounting connections, and other relevant requirements.

If you encounter a compatibility issue, contact us before mounting, installing, modifying, or operating the product. We will review the information provided and help assess available solutions, which may include a mounting adapter, configuration change, or an individually approved exchange.

Discretionary exchanges require written approval from Currenhaus Supply and are not guaranteed. Any applicable freight charges, price differences, restocking charges, or other costs will be disclosed for your approval before proceeding.

If the concern involves an inaccurate product description or compatibility information provided by our team, please identify that information when contacting us so we can review the issue.

3. Shipping Damage, Defects & Incorrect Products

Please inspect your shipment upon delivery. Note visible damage on the delivery receipt when possible, retain the packaging, and contact us promptly with your order number, a description of the issue, and photographs of the product, packaging, and shipping labels.

If you receive a damaged, defective, incorrect, or materially misdescribed product, we will review the issue and coordinate an appropriate resolution. Depending on the circumstances, this may include replacement parts, repair, replacement, an exchange, or a refund.

Do not operate equipment that appears damaged or unsafe. If an issue becomes apparent after use, stop using the equipment and contact us.

Our final-sale policy does not limit applicable manufacturer warranties or any rights and remedies required by law. Damage or defect claims are not subject to a requirement that the product be new and unused when that condition is inconsistent with the nature of the claim or applicable law.

4. Written Authorization Required

Do not ship any product back without written authorization and return instructions from Currenhaus Supply. If a return or exchange is authorized, we will provide the destination, any required Return Merchandise Authorization (RMA) number, and the applicable shipping deadline.

Unless otherwise agreed in writing, products accepted for a discretionary exchange must be unused, unmodified, and complete, with their original packaging, accessories, labels, and documentation.

Follow the packaging instructions provided, clearly display any required RMA number, and send our team the tracking information after shipment. Unauthorized shipments may be refused and do not constitute an approved return or refund.

5. Shipping & Other Costs

For an approved discretionary exchange, customers are responsible for the freight and other charges disclosed in the written authorization. Original outbound freight charges are non-refundable for discretionary exchanges.

Responsibility for shipping costs involving damaged, defective, incorrect, or materially misdescribed products will be determined as part of the resolution and in accordance with applicable law.

Use the packaging and shipping method specified in the authorization. We recommend appropriate tracking and insurance for high-value shipments. Any damage occurring during an authorized return shipment will be reviewed individually.

6. Authorized Refunds

Refunds are issued only when authorized by Currenhaus Supply or required by applicable law. Authorization to ship a product back does not, by itself, guarantee a refund.

Any required inspection, agreed deductions, and refund amount will be communicated in writing. Approved refunds will generally be issued to the original payment method, subject to applicable law and payment-provider requirements. Your bank or payment provider may require additional time to post the funds.

Contact Our Team

For compatibility assistance or to report a problem with your order, please submit a request through our contact form or email operations@currenhaus.com.

Include your order number, product model, a description of your concern, and any relevant photographs or machine specifications.