Frequently Asked Questions
Order Status
You can check your order status by logging into your Currenhaus account. Go to the bottom of the site and click “My Account” to view recent orders. If your order has shipped, tracking details will appear there.
How do I change quantities or cancel an item in my order?
If your order hasn’t entered processing yet, you may still be able to edit or cancel it. Log into your account, find the order, and select “Edit or Cancel Items.”Please note that once an order is being packed or shipped, it can no longer be modified.
How do I track my order?
Tracking details are automatically emailed to you when your order ships. You can also log into My Account at the bottom of the page and click on your order to see the live tracking link.
My order never arrived. What should I do?
Start by logging into My Account and checking the tracking link. If it says “Delivered” but you didn’t receive it and your package is still missing, contact our support team at operations@currenhaus.com and we’ll investigate it right away.
An item is missing from my shipment.
Some large or specialty items ship separately.Start by checking your tracking info — you may have multiple tracking numbers. If everything shows as “Delivered” but something’s missing, contact us and we’ll make it right.
My product is missing parts.
If your item is incomplete, please email operations@currenhaus.com with:
1. Your order number
2. The missing part name (if known)
3. A photo of the product you received (optional but helpful)We'll respond within 24 hours and ship any missing components at no charge.
How do I create a Currenhaus account?
1. Click “My Account” at the bottom of the site
2. Enter your email address
3. Select “Create Account”
4. Follow the prompts to set up your password and profileWe never sell or share your personal data — your privacy is protected by our Privacy Policy.
How do I edit my account information?
Log in via the My Account link and select “Account Settings.”From there, you can update your email, shipping address, password, and saved payment methods.
I forgot my password. What should I do?
Click “My Account” and select “Forgot your password?” on the login screen. Enter your email, and we’ll send you a secure reset link right away.
How much is my shipping?
Shipping costs are calculated automatically at checkout. Just add items to your cart and enter your zip code to view all available shipping methods and real-time pricing.
How do I return a product?
Start by visiting our Returns & Exchanges page. You’ll find step-by-step instructions, eligibility criteria, and a link to submit your return request. If you’re unsure, email operations@currenhaus.com — We’re happy to walk you through it.
What is your return policy?
We accept returns on most unused products within 30 days of delivery. Custom, made-to-order, and large freight items may be subject to restocking fees. Full policy details are listed on our Returns & Exchanges page.
Do I have to pay sales tax?
Sales tax is calculated at checkout and applied only if required by your state or province. If you're located in a tax-exempt area or qualify for exemption, please contact us prior to placing your order.
I have a question about a charge on my account.
Log into your My Account portal and view your recent orders. You can compare transaction details and totals to your billing statement. Still unsure? Email operations@currenhaus.com and we’ll investigate it with you.
I need a copy of my invoice or receipt.
Receipts are automatically sent via email after each order. You can also download a copy anytime by visiting My Account > Order History, then selecting “View Invoice.”
When will my credit appear on my account?
Once we receive and process your returned item(s), approved refunds typically appear within 7–10 business days, depending on your payment provider.
When will my credit card be charged?
Your card is charged within 24 hours of order confirmation. For preorders or made-to-order items, charges may be processed at the time of shipment — details will be shown during checkout.